Terms & Conditions
ARV Group Ltd.
Effective Date: 16th April 2025
Welcome to the official website of ARV Group Ltd. (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and any services provided through it. By using our site, you agree to these Terms in full. If you disagree with any part, please refrain from using our website.
- Company Information
ARV Group Ltd. is a registered company in England & Wales, providing domestic and commercial gas, heating, and plumbing services. Our services include, but are not limited to:
- Boiler installation, servicing, and repair
- Gas safety inspections
- Central heating solutions
- Emergency plumbing and heating repairs
- Use of Website
- You must be at least 18 years old to use our website or make service requests.
- The content of this website is for general information and marketing purposes. It is subject to change without notice.
- You agree not to use the site for any illegal or unauthorised purpose, nor to engage in any activity that interferes with the website’s operation or security.
- Service Information & Quotes
- All service descriptions, pricing, and availability displayed on the site are subject to confirmation following direct consultation or survey.
- Quotations provided via the website or over the phone are estimates and not binding until confirmed in writing following a site visit (where applicable).
- All prices quoted are inclusive/exclusive of VAT (as stated),and are valid for 30 days unless otherwise specified.
- Bookings & Appointments
- You may request a service appointment via our website, phone, or email.
- All bookings are subject to confirmation. We will provide a booking confirmation via email or phone.
- By booking a service, you agree that an authorised person will be present on the premises during the appointment and that full access will be provided to all relevant areas.
- Cancellations & Rescheduling
- You may cancel or reschedule a booking free of charge with at least 24 hours’ notice.
- Cancellations made with less than 24 hours’ notice may be subject to a call-out or cancellation fee.
- We reserve the right to reschedule or cancel appointments in case of emergency, extreme weather, or technician availability. In such cases, we will make every effort to inform you promptly.
- Payments & Invoicing
- Payment is due upon completion of work unless agreed otherwise.
- We accept payments via bank transfer, card, or cash (where applicable).
- Late payments may incur interest and administrative fees in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
- Warranties & Guarantees
- All workmanship is guaranteed for a period of 12 months unless stated otherwise in writing.
- Manufacturers’ warranties on parts and appliances are subject to their terms and conditions. We will assist in registering your boiler or appliance when required.
- Warranty is void if the work has been altered by others or misused by the customer.
- Emergency Call-Outs
- Emergency services are subject to technician availability and may incur premium call-out rates.
- Where a temporary fix is applied during an emergency visit, further work may be needed, which will be quoted and agreed separately.
- Customer Responsibilities
You agree to:
- Provide accurate information when booking a service.
- Ensure access to the property at the agreed time.
- Keep children, pets, and vulnerable persons at a safe distance during works.
- Notify us of any known hazards (e.g. asbestos, restricted access, unsafe appliances).
- Intellectual Property
- All content on this website, including text, graphics, logos, and images, is the property of ARV Group Ltd. or licensed for use.
- You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without our written permission.
- Limitation of Liability
- ARV Group Ltd. shall not be liable for indirect, incidental, or consequential damages arising out of your use of the website or our services.
- We will not be held responsible for delays or failures caused by events beyond our reasonable control (force majeure).
- Third-Party Links
- Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement.
- We are not responsible for the content or availability of any linked sites.
- Privacy & Data Protection
- Your use of this site is also governed by our [Privacy Policy], which explains how we collect and use your personal data.
- By using our website, you consent to the processing of your data as described in the policy.
- Amendments to Terms
We reserve the right to change these Terms at any time. Any updates will be posted on this page, and your continued use of the website indicates your acceptance of the revised Terms.
- Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
- Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
ARV Group Ltd.
Email: hello@arvgroup.co.uk
Phone: 03333355789
Address: 35 New Bond Street, Leicester, LE1 4RQ
Website: www.arvgroup.co.uk
Gas Services
1. Qualified Engineers
All gas work is carried out by Gas Safe registered engineers in compliance with UK legal requirements and safety standards.
All gas work is carried out by Gas Safe registered engineers in compliance with UK legal requirements and safety standards.
2. Access & Responsibility
Customers are responsible for providing safe and reasonable access to the property and relevant appliances. Missed or inaccessible appointments may be subject to a call-out fee.
Customers are responsible for providing safe and reasonable access to the property and relevant appliances. Missed or inaccessible appointments may be subject to a call-out fee.
3. Fixed Pricing & Additional Work
Quoted prices cover the services listed only. If additional work is required, we will provide a separate quote before proceeding. Optional services, such as Gas Safety Certificates, are available at an extra cost.
Quoted prices cover the services listed only. If additional work is required, we will provide a separate quote before proceeding. Optional services, such as Gas Safety Certificates, are available at an extra cost.
4. Landlord Certificates (CP12)
Gas Safety Certificates are issued following a successful inspection and safety check. Faulty or unsafe appliances may result in a certificate not being issued until remedial work is completed.
Gas Safety Certificates are issued following a successful inspection and safety check. Faulty or unsafe appliances may result in a certificate not being issued until remedial work is completed.
5. Cancellations & Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.
6. Liability
While we take every precaution to deliver safe, high-quality service, ARV Group is not liable for pre-existing issues, manufacturer defects, or damage caused by third parties.
While we take every precaution to deliver safe, high-quality service, ARV Group is not liable for pre-existing issues, manufacturer defects, or damage caused by third parties.
7. Warranties & Guarantees
Workmanship is guaranteed for [typically 12 months] unless otherwise stated. Manufacturer warranties apply where relevant and may require annual servicing to remain valid.
Workmanship is guaranteed for [typically 12 months] unless otherwise stated. Manufacturer warranties apply where relevant and may require annual servicing to remain valid.
8. Payment Terms
Payment is due upon completion unless otherwise agreed in writing. We accept major debit/credit cards and bank transfer.
Payment is due upon completion unless otherwise agreed in writing. We accept major debit/credit cards and bank transfer.
9. Data & Privacy
Customer data is handled in accordance with GDPR and will never be shared without consent. See our Privacy Policy for full details.
Customer data is handled in accordance with GDPR and will never be shared without consent. See our Privacy Policy for full details.
